Terms & Conditions
Product Images & Descriptions
Kenlyns Jewellers/Lipstick Rocks makes every effort to provide an accurate image and description of all products. However, due to factors such as monitor screen resolution and display/colour settings some products may differ slightly when seen in person. All weights and measures are approximate. For this reason we accept that occasionally there may be a need to return the product. For details please read our Returns Policy.
Ordering by Mistake
In the event that an item is ordered by mistake please inform us immediately by phone and email. If the item(s) has not been dispatched then a full refund will be given. However if item(s) has been dispatched then the Returns Policy applies.
Payment is accepted through secure payment method “PAYPAL” “We do not store credit card details nor do we share customer details with any 3rd parties”. Please note that you do not require a Paypal Account to use this service.
Delivery & International Orders
Jewellery will be dispatched in bubble lined envelopes to protect your purchase.
We can provide you with the Royal Mail Special parcel tracking number when your parcel is dispatched. You can track and trace your parcel online – http://www.royalmail.com.
Deliveries outside the UK are sent by ‘Airsure’, requiring a signature on arrival.
When your order has been dispatched we will send you an email informing you of the approximate delivery day and date. Please note the correct country of destination must be selected from the drop down list to avoid any delays in dispatch and correct allocation of postage charges.
Bespoke Hand Made items may take up to six weeks to be despatched from date of order (please allow upto 6 weeks for specific hand made / sized orders, as the product will have to have its constituents sourced, ie silver, gold or platinum and the specific stones required, and the time it will then take to craft to your specific requirements.). The prices stated are based upon average sized items. Larger Sizes may incur an increase in price.
Free Delivery will apply on all orders placed over £150.00 & to be delivered within the UK. The products will be sent via Royal Mail Confirmed, which should be received within 2-3 working days from the date of despatch.
As a standard any items under £50 are to be sent via Royal Mail Confirmed “Signed for” (2-3 working days), items over £50 are to be sent via Royal Mail Guaranteed “Special” (Next Day delivery, excluding Sunday).
Confirmed is £4.99 up to 1KG 1st Class
Special is £7.99 up to 100g 1st Class
(This is subject to weight and prices may vary due to Royal Mail price increases)
* Subject to Royal Mail meeting their obligations.
Please note the above policy does not affect your statutory rights.
Please do not hesitate to contact us if you have any questions regarding our Returns Policy.
Kenlyns Jewellers/Lipstick Rocks
139 St Johns Road
Tel: 0151 920 0399 Email: firstname.lastname@example.org